Shipping policy

Thank you for shopping with Abdullah khan. We are dedicated to providing fast, reliable, and transparent delivery services across all Emirates in the UAE. Please review our shipping, return, and refund terms below.

1. Order Processing & Packing Time

  • All orders are processed and packed within 0 to 1 business day (excluding Sundays and UAE public holidays).

  • Orders placed before 2:00 PM (GST) are typically processed on the same business day.

2. Delivery Time & Coverage (Within UAE)

  • We deliver across all seven Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah).

  • Estimated delivery time is 1 to 2 business days after your order has been dispatched.

  • Remote/non-service areas may take an additional 1–2 working days depending on courier logistics.

3. Shipping Charges

  • Delivery charges are calculated dynamically and shown at the Checkout page before you complete payment.

  • We offer Free Delivery on eligible promotional orders and orders exceeding the minimum spend threshold specified at checkout.

  • For Cash on Delivery (COD) orders, a standard handling fee may apply as displayed during checkout.

4. 7-Day Return & Replacement Policy

We want you to be completely satisfied with your purchase. We offer a 7-Day Return Window from the date your order is delivered:

  • Return Window: You must request a return or exchange within 7 days of receiving your package.

  • Condition of Items:

    • Items must be unused, unwashed, undamaged, and in their original packaging.

    • All accessories, tags, manuals, and protective seals must remain intact.

  • Damaged or Incorrect Items: If you receive a defective, damaged, or wrong item, please notify our support team within 24–48 hours of delivery with photographic or video proof for an immediate replacement at no extra charge.

5. Refund Process & Payout Methods

Once your returned item is received at our warehouse and passes quality inspection:

  • Processing Time: Your refund will be processed and issued within 7 business days.

  • Refund Payment Channels (UAE Market):

    • Online Card Payments (Credit / Debit Card / Apple Pay / Google Pay): Refunded directly back to the original card or payment method used (settlement depends on your issuing bank's timeline).

    • Cash on Delivery (COD) Orders: Refunded via UAE Local Bank Transfer (IBAN) or Store Credit / Gift Card (as per customer preference).

    • Buy Now Pay Later (Tabby / Tamara): Automatically adjusted against your outstanding balance or credited to your linked card per provider policy.

6. Customer Support

If you have any questions regarding your shipment, return request, or refund status, please contact our support desk:

  • Email: mayb.eabdullahkhan@gmail.com

  • WhatsApp / Phone Support: [+971-8378042002]

  • Operating Hours: Monday – Saturday (9:00 AM – 6:00 PM GST)